GB Properties Tips for Tenant Retention

With the rental market hitting its winter slow down, now is the time for landlords to take a moment and look at their tenant retention numbers and if not in place set up a tenant retention plan. With more inventory coming onto the market, often with new resident specials, it is imperative that landlords retain quality residents. When factoring in painting, cleaning, and leasing commissions average turnovers costs can be over $3700 per unit.

GB Property Management has created this quick list of tried and true ways to retain tenants. Using these tips the team at GB keep their tenant retention rates near 75%, well above the national average of just around 50%.

Customer Service & Communication

Many landlords and property management companies tout five-star service but what does that really mean?  For residents the ability to easily communicate with the property management team whether is a question on their lease or a maintenance request is crucial.  Prompt, courteous, and accurate answers and service are a sure way to keep residents happy. It is also imperative that all members of your staff have the right attitude, from the person taking the call (even if its an answering service) to the maintenance technician.  Communication, even when a clear answer is not at the ready, also fosters good landlord/tenant relationships. Don’t keep tenants guessing and be sure to be proactive!

Community Building

Residents that feel invested in the community are more likely to renew and will also take better care of your property.  Landlords can foster community through events, a community newsletter, or virtual portal. There are several new apps and property management software options that promote tenant engagement.

Renewal Incentives

In some cases, landlords may offer small concessions or a bit of an apartment facelift to retain a long term tenant.  It is far less expensive to give an existing tenant a new appliance than it would be to renovate the full kitchen if they vacated.

Know Your Market

Knowing what your competition is offering is key when negotiating renewals. Perhaps even a “secret shopping” trip is in order to check out similar units and amenities. This knowledge will allow you to outbid the competition to keep your best tenants.

Contributor Bio

GB Property Management is a full service property management company with over 17 years of experience in the property management field.  Their diverse portfolio includes condos, multi and single family homes, apartment buildings and commercial properties. GB Property Management has developed a client base by caring for both landlord and resident and treating them with integrity & respect. Their number one goal is to protect the owner's real estate investment while maximizing its potential.

GB Property Management Group >>

Related News

PropTech: A Property Management Point of View
Feb 20, 2019 - The world of proptech is vast and can be overwhelming for many proper...
The Great Amenities Race
Mar 14, 2019 - Across the city and into the suburbs the great amenity race is on wit...
The Importance of Service in Tenant Retention and Gaining a Positive Online Reputation
Jun 07, 2019 - While much of the leasing and property management experience has gone...
Selecting The Right Property Manager
Aug 05, 2019 - From a project's inception, great attention is paid to the details of...
September 1st Tips for Property Owners
Aug 13, 2019 - Yes, it’s August already and before we know it that dreaded Bos...
GB Properties Tips for Winter Weather
Dec 13, 2018 - GB Property Management is back with more tips for property owners and...
Trends in Article 80 Summary
Jan 16, 2019 -   Haven’t had time to review the BPDA’s repo...
GB Properties: Resident Portals
Apr 28, 2019 - In the past few years, resident portals have made streamlin...
IoT in Multi-Family Developments
Jul 18, 2019 - A vast majority of today's new construction multi-family developments...
Boston's Multi-Family Developments of the Decade
Dec 12, 2019 - As we approach the close of this decade let’s take a look back ...
Money Saving Tips for Property Owners
Oct 24, 2018 - Even for the experienced property owner managing your asset can becom...